Count on the Goscor Access Solutions Technical Team to provide assistance when you need it most. We provide support to our customers 24 hours a day, 7 days a week. We’re here to ensure that your machines are always operating at their maximum capacity with the lowest possible downtime. Our dedicated team is on hand to answer your technical and service questions.

SERVICE & MAINTENANCE

As part of our commitment to service excellence, we’ve trained our technicians to perform servicing and maintenance on all MEWP brands. So, even if the machine has not been purchased or rented from us, or it is a machine brand that we do not distribute, our technicians can assist, and they’re available 24/7.

Distribution and servicing for reputable global brands demands that we have only the best technicians available to perform repairs and maintenance.

Included in our repairs and maintenance service offering:

  • Professionally trained and highly experienced technicians available 24/7
  • Repairs, maintenance and servicing available to all, regardless of brand or where machine was purchased
  • Lowest possible downtime with access to fully stocked parts store
  • 24/7 technical support

Our aim is to provide you with cost-effective service options on these quality machines with the lowest possible downtime.

GENUINE PARTS & ACCESSORIES

When it comes to machine reliability and optimal running time, the right part, sourced in the right time frame means everything! Our fully equipped Parts Store offers a complete range of genuine parts which are quality guaranteed.

Genuine parts and accessories are designed, engineered and manufactured to ensure optimal functionality, reliability and machine longevity. The cost for a part vs the cost for machine downtime is significant and that’s why our technical and parts teams are here to help and support you 24/7.

In order to fulfil our promise of the lowest possible downtime and cost-effective parts, our teams continuously communicate with our global suppliers to ensure sufficient stock is ordered at competitive pricing.

Include in our Parts service offering:

  • Genuine parts which are guaranteed quality and sourced from globally recognised international suppliers
  • Sufficient stockholding of parts to allow for minimum downtime
  • Competitively priced genuine parts
  • Parts available to general public
  • Parts available 24/7
  • Technical support team available 24/7 to help you troubleshoot machine issues and ensure machines run at optimal capacity

Goscor Access Solutions is here to support you with MEWP technical requirements 24/7. Ensure your machines are reliable and can operate long-term!

We proudly partner with Genie as one of our suppliers. Check out what they have to say about their parts: https://www.genielift.com/en/support/parts

ASSET COMPLIANCE & VERIFICATION SOFTWARE

Included in our service offering is an automated asset compliance and verification software. Simply put, the AssetPool app can determine the who, what, where and when in relation to every asset inspection.

It’s an app that gives us the opportunity to monitor, measure, record and manage faster and more accurately than ever before.

A few of the app’s benefits include:

  • Streamlining processes and improving control systems
  • Saves time and money
  • Generates compliance reports
  • Revolutionises asset protection controls
  • Geo-location – provides live location for machines, staff and progress updates
  • Reporting tools for damages and accidents
  • Protects quality of machines
  • Protects us, our equipment, the client and the insurer.
  • Suitable for single or recurring jobs
  • Live management of overall risk exposure – manage risk before it becomes an issue

 Check out the app demo here:

https://vimeo.com/331193723

24/7 AFTER SALES SUPPORT

Our customer relationships and their satisfaction is fundamental to any successful business. With Goscor Access Solutions, you’re always in safe hands. Our technical support doesn’t end with the sale of your equipment – after-sales is just as important to us!

Our Goscor Access Solutions team is dedicated to ensuring that your MEWP’s are always looked after and can operate optimally 24/7, no matter the brand or where you purchased the machine from. Our team will work with you to find the right after-sales support package to suit your business requirements and budget and, ensure that your machines are always operating at their maximum capacity with the lowest possible downtime

From scheduled fixed-price service plans to 24/7 technical assistance, our professionally trained specialists are on hand to ensure that you are fully compliant to all the statutory safety standards.

Included in our after-sales service offering:

  • Fixed-price service plans
  • Thorough examination according to industry standards
  • Detailed functionality test
  • Battery water refill
  • Over-the-phone technical advice and assistance
  • Extended Warranty
  • Efficient 24/7 response breakdown cover

*Please note, terms and conditions apply to all of the above. Contact us and we will gladly take you through them.

Our team of sales specialists and support technicians can help you – let us!

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